Questions for Associations to Ask When Choosing an AMS?

image of AMS software researchIt’s critical for associations to make an “apples to apples” comparison of association software when researching new AMS systems.

Not sure what criteria to consider? In Part 2 of the blog series, “Where to Begin Your Association’s AMS Search”, we address how to research the ease of use, setup and integration, and training and support.

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Here are some issues to discuss with potential AMS providers:

Ease of Use 

A membership management system will only provide value if its features are easy to use, and your information is easy to access.

  • Ask for a software product demonstration to help you determine how quickly you’ll be able to get up and running with the new system. Then see if you walk away with a good feeling about whether the relationship will work.
  • Find out what kind of AMS training is available and the cost (e.g., webinars, on-site training options, videos, searchable FAQs, forums, etc.).
  • Ask how frequently AMS system updates are released, how they are communicated to users, and how they are implemented (i.e., automatically or by the users).

Setup & Integration 

While some associations are large enough to employ an IT team, most are not. Find out if the system integrates with your existing: 

Be sure to verify if someone is assigned to support your association through the entire transition process.

Also, ask how long it typically takes before an association of your size can be up and running with the new membership management software system.

Training & Support 

You’ll want good training and support options when you’re learning the new association software system and on an ongoing basis. 

  • Verify if there is a limit to or additional cost for support.
  • Find out if in-house representatives provide association support, or if it’s outsourced to a third-party call center.
  • Ask about typical customer support response times, hours of availability, after-hours emergency availability, and communication options (i.e., online chat, phone, email, online FAQs, etc.).

Editor’s note: This article was originally posted September 28, 2017. It has been updated.

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