Association pros spend a lot of time defusing uncomfortable situations. Handling interactions with difficult members, the board of directors, or co-workers can be mentally exhausting and stressful.
It doesn’t have to be. You can’t change people, but you can change the way you deal with them.
The Art of Dealing with Difficult People is a short, “how-to” which includes various techniques to handle encounters with challenging personality types.
Tip #5 – Offering an apology and a willingness to work to fix the situation can go miles toward moving in the right direction. An apology can be empathetic vs. taking ownership: “I’m sorry you’re having to deal with this” recognizes the person’s feelings but doesn’t require you to take blame.
Other techniques include how to:
- maintain your composure
- avoid personalizing
- improve the relationship
- keep making progress
- and more
Learn how to handle uncomfortable situations with co-workers, members, and board members – and develop strategies to help you stay in control while reducing stress in the process. Get the complimentary copy so you’re ready to handle whatever is thrown your way.