GrowthZone Case Study - Converse Economic Development Corporation

Case Study: Converse Economic Development Corporation

Converse Economic Development Corporation
Converse, TX
Kat Lindquist, Business Retention and Marketing Manager

THE CHALLENGE
Kat Lindquist plays a significant role in the success of the Converse Economic Development Corporation as their Business Retention and Marketing Manager. With a master’s degree in Environmental Design and Consumer Economics, her passion for continuous improvement has added value to the Texas-based EDC’s efficiencies and customer service.

Soon after joining the organization two years ago, Kat was frustrated with the customer database software they were using, which was a simple Excel spreadsheet. With over 200 diverse businesses in the community, she needed a better way to manage data and communicate with customers. Kat was frequently away from the office visiting with customers, so her “to-do” list continued to pile up for her back at the office.

THE SOLUTION
Kat knew that The Chamber in Converse, located next door, had similar data management requirements as the EDC, and they were using ChamberMaster, a product of GrowthZone. With the chamber’s recommendation, Kat proceeded with on-line product demos and discovery with GrowthZone’s software specialists. The EDC ultimately transitioned to GrowthZone AMS as its exclusive platform to manage their organization.

THE RESULTS
“Even as a non-member organization, the features of GrowthZone software save me time every day,” said Lindquist. “The mobile access feature allows me to communicate with customers anytime, anywhere.”

Ever since the Converse EDC incorporated GrowthZone, Kat has more time to focus on growing the community, providing new business opportunities, and more jobs.

“GrowthZone software is very user-friendly,” added Lindquist. “However, our customer service representative, Erin, makes me super happy because I don’t have to be the expert.”

You guys have been totally awesome. I love the product and the customer service is top notch.

Shana Vazquez-Hernandez
Shana Vazquez-Hernandez
MN Retailers Association

The customer service support is superb and the software is much easier to learn than our previous CRM. I wholeheartedly would recommend this product to any chamber or business association. It’s worth the investment.

Malcom Jones
Malcolm Jones
Marketing & Administrative Manager - Metropolitan Business League

It makes keeping track of our membership and events a breeze! Everything is posted in real time, and it’s so much easier than working from a spreadsheet! And it syncs with our website, giving users an easy way to find our members, events and job openings.

Tiffany Brightwell
Tiffany Brightwell
President - ABC (Associated Builders & Contractors) North Alabama Chapter

Just spoke with Melissa on the phone about reporting/statistics and once again, you guys are great! Always always friendly, knowledgeable and helpful – thanks so much!

Giselle Mahoney
Giselle Mahoney
Tech Collective
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