Case Study: Home Builders Association of Durham, Orange, and Chatham Counties

Home Builders Association of Durham, Orange, and Chatham Counties
Durham, NC
Kristina Ellis, Director of Operations

The Home Builders Association of Durham, Orange, and Chatham Counties (HBADOC) was using a member management system that was out of date and malfunctioning. According to Director of Operations, Kristina Ellis, they needed a system that integrated their website and database while giving their members an interactive, “hands-on” experience.

Initially, they hired a third party to build a new website with member login functionality. Unfortunately, that created more problems than solutions because the website and member login were still disconnected from their database — the Association staff didn’t even know when payments or updates were made “Because our old system was not integrated, and our members couldn’t interact with their own company profiles, we felt like we were always one step behind,” Ellis shared.

HBADOC began researching other options. Ellis contacted other HBAs to see what systems they were using. The criteria: The new system needed to have all of the same functionality of the current system, link directly to their website, and also allow for monthly WMS uploads to NAHB. HBADOC discovered GrowthZone through the local Chamber of Commerce. The Chamber really liked GrowthZone’s sister product, ChamberMaster, and according to Ellis, that recommendation was really what grabbed their attention.

Ellis reached out to see if GrowthZone could work specifically for an HBA. The answer? Yes. “They were available to us anytime we had a question. They took our advice and recommendations on how to better the system, which reassured us that we had made the right choice,” she commented.

HBADOC’s favorite features? Invoices that populate in the taskbar, the InfoHub and Event Registration (both in the database and through the HBADOC website).

When asked how GrowthZone has made a difference, Ellis replied, “Updating member records is much easier. Changes made by members or staff automatically update in the online directory. Communication is simplified and of course, WMS uploading – all we have to do is click a few buttons and voila! A perfect report.”

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GrowthZone is a true partner to us, so we feel kind of like a family with them. We feel like they are truly and honestly invested in our success—which means that they are invested in the success of our businesses…and that is something that’s going to keep us with GrowthZone for a very long time.

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Danah Abarr
Executive Director - South Lake Union Chamber of Commerce

“I look forward to working with GrowthZone for years to come (never thought I would ever say that about an AMS).”

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Chris Studebaker
CEO, REALTOR® Association of the Fox Valley

“We are a small staff, and the GrowthZone platform allows us to do more in less time, so now we can exceed the expectations of our chapters and individual members.”

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Matt Levine
Association Management Consultant, American Subcontractors Association

“GrowthZone customer service is excellent. They were with us every step during the transition to a new payment processing system.”

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Angela Hubbard
Executive Director, NARI Metro DC

It makes keeping track of our membership and events a breeze! Everything is posted in real time, and it’s so much easier than working from a spreadsheet! And it syncs with our website, giving users an easy way to find our members, events and job openings.

Tiffany Brightwell
Tiffany Brightwell
President - ABC (Associated Builders & Contractors) North Alabama Chapter
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