Case Study: Home Builders Association of Fayetteville

Home Builders Association of Fayetteville
Fayetteville, NC
Natalie Fryer, Executive Officer

Veteran association professional, Natalie Fryer of the Home Builders Association of Fayetteville, recognized their 400-member organization had outgrown their existing association management software. What was state-of-the-art in 2007 was now simply outdated.

The HBA wanted a web-based solution. They initially selected a vendor who ended up not meeting their needs. They were so excited to make the change that they didn’t realize until after the fact that the provider really wasn’t speaking their language. After 14 months and substantial expense, their attorney finally prevailed and they were released from the contract.

The HBA began the process of looking for a new solution. Natalie was familiar with GrowthZone AMS from NAHB conferences, so she checked with other Executive Officers about their experiences. “GrowthZone had great reviews, the price was right, and they knew our language,” she commented. Additionally, a fully functioning WMS upload feature was particularly appealing to them after their previous experience.

“The fact that you only have to make a change once and it replicates across the system, along with the WMS upload button have made the biggest difference for us,” Natalie shared.

In addition, the system has made a big difference in communication. “Emails are so easy and I can track them,” she said.

When asked what she would tell other organizations about GrowthZone AMS, she responded, “I’d tell them if their members are asking for change, consider watching some of the GrowthZone training videos to get an idea of what the software offers. Plus, they have great customer service, so you actually get what you pay for.”

Her favorite thing about GrowthZone? “I love the Event Management module.”

See more customer success stories »

GrowthZone is a true partner to us, so we feel kind of like a family with them. We feel like they are truly and honestly invested in our success—which means that they are invested in the success of our businesses…and that is something that’s going to keep us with GrowthZone for a very long time.

Danah Abarr Photo
Danah Abarr
Executive Director - South Lake Union Chamber of Commerce

“I look forward to working with GrowthZone for years to come (never thought I would ever say that about an AMS).”

image of chris studebaker
Chris Studebaker
CEO, REALTOR® Association of the Fox Valley

“We are a small staff, and the GrowthZone platform allows us to do more in less time, so now we can exceed the expectations of our chapters and individual members.”

image of ASA logo
Matt Levine
Association Management Consultant, American Subcontractors Association

“GrowthZone customer service is excellent. They were with us every step during the transition to a new payment processing system.”

image of Angela Hubbard
Angela Hubbard
Executive Director, NARI Metro DC

It makes keeping track of our membership and events a breeze! Everything is posted in real time, and it’s so much easier than working from a spreadsheet! And it syncs with our website, giving users an easy way to find our members, events and job openings.

Tiffany Brightwell
Tiffany Brightwell
President - ABC (Associated Builders & Contractors) North Alabama Chapter
Live Group Demos 1-To-1 Demo