GrowthZone Case Study - NARI Metro DC

Case Study: NARI Metro DC

Merrifield, VA
Angela Hubbard, Executive Director

NARI Metro DC is the local chapter of the National Association of the Remodeling Industry providing the best resources, knowledge, and training for over 250 member companies. Consumers depend on NARI for qualifying professional remodeling suppliers in order to get the maximum value for the dollars they invest in their remodeling projects.

The Challenge
With a calendar packed with events and training, NARI staff was spending many hours each week on tedious tasks involved with invoicing and accounting. The need to improve the “member experience” in accessing resources is always a priority.

The Solution
NARI staff and members had been utilizing the many efficient features of GrowthZone’s MemberZone Association Management Software edition for over two years. The addition of GrowthZone Pay, GrowthZone’s integrated payment processing system, was an additional way to better-serve members and simultaneously reduce staff hours spent on invoicing and tracking financials.

The Result
Streamlining registration and payment processes allows members to register for events and pay online without the headache of managing payables and receivables.  The fees were competitive with NARI’s former processing company, so adding GrowthZonePay was a smart decision for the association.

According to Hubbard: “GrowthZone customer service is excellent. They were with us every step during the transition to a new payment processing system.”

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You guys have been totally awesome. I love the product and the customer service is top notch.

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The customer service support is superb and the software is much easier to learn than our previous CRM. I wholeheartedly would recommend this product to any chamber or business association. It’s worth the investment.

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Just spoke with Melissa on the phone about reporting/statistics and once again, you guys are great! Always always friendly, knowledgeable and helpful – thanks so much!

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Giselle Mahoney
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