Case Study: How an Association Saves Time on Payment Processing

Builders & Remodelers Association of Greater Ann Arbor
Ann Arbor, MI
Maureen Sloan, Executive Officer
Andrea Sullivan, Meeting & Event Director

The Builders and Remodelers Association of Greater Ann Arbor (BRAG) represents over 394 local professionals and businesses in the home building industry. Members rely on BRAG to be the champion of innovation in housing and community design, an advocate, and a source of education and industry information.

 The Challenge
In most cases, associations have a lean budget and a small staff that puts in overtime completing tedious tasks day after day. That’s how it had been going for Andrea Sullivan and co-workers at BRAG – especially in the areas of billing and payment processing.

The Solution
Andrea is passionate about providing an excellent member experience with easy access to resources. She found GrowthZone’s cloud-based platform with sophisticated features, including GrowthZone Pay payment processing was the perfect solution to move their association forward.

The Process
“I was hesitant at first transitioning to a new membership software, we had been using Builder Fusion for almost 10 years but the entire team at GrowthZone from setup to launch eased my concerns,” reported Andrea regarding the transition process. “GrowthZone’s Brenda Lundeen really knows GrowthZone Pay features inside and out. She listened to our issues, found solutions that streamlined our processes, and explained the steps in detail so I can set up future transactions on my own.”

The Results
Here’s what Andrea has to say about GrowthZone and GrowthZone Pay:

“GrowthZone Pay gives us the ability to auto-charge stored card/bank accounts and automatically creating deposits when the money hits the bank.”

“It works perfectly! I am totally happy with it and thrilled that I don’t have to worry about coming in on a weekend or holiday to process manually.”

“GrowthZone Pay also gives our members the flexibility of setting up monthly payment plans

with a date of their choice that works with their budget.”

“I would recommend GrowthZone and GrowthZone Pay to anyone managing an association – no matter what size. They always answer my questions quickly so I can focus on membership.”

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GrowthZone is a true partner to us, so we feel kind of like a family with them. We feel like they are truly and honestly invested in our success—which means that they are invested in the success of our businesses…and that is something that’s going to keep us with GrowthZone for a very long time.

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Danah Abarr
Executive Director - South Lake Union Chamber of Commerce

“I look forward to working with GrowthZone for years to come (never thought I would ever say that about an AMS).”

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Chris Studebaker
CEO, REALTOR® Association of the Fox Valley

“We are a small staff, and the GrowthZone platform allows us to do more in less time, so now we can exceed the expectations of our chapters and individual members.”

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Matt Levine
Association Management Consultant, American Subcontractors Association

“GrowthZone customer service is excellent. They were with us every step during the transition to a new payment processing system.”

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Angela Hubbard
Executive Director, NARI Metro DC

It makes keeping track of our membership and events a breeze! Everything is posted in real time, and it’s so much easier than working from a spreadsheet! And it syncs with our website, giving users an easy way to find our members, events and job openings.

Tiffany Brightwell
Tiffany Brightwell
President - ABC (Associated Builders & Contractors) North Alabama Chapter
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