The First 3 Months of Association New-Member Onboarding

New-member onboarding is crucial for associations. A touch plan to improve the process builds a strong foundation for engagement and for a long-term membership. The new-member onboarding and first-year renewal processes work hand-in-hand and should be a 12+ month program (at a minimum). Take a look at the steps for the first three months, then download the complete plan of the onboarding process. Day 1-7 Send welcome email. Mail new-member packet. Call the member to say, “Welcome to the association.”. … Continue reading The First 3 Months of Association New-Member Onboarding