New-member onboarding is crucial for associations. A touch plan to improve the process builds a strong foundation for engagement and for a long-term membership. Association new-member onboarding and first-year renewal processes work hand-in-hand and should be a 12+ month program (at a minimum). Take a look at the steps for the first three months: Day 1-7 Send welcome email. Mail new-member packet. Call the member to say, “Welcome to the association.”. Day 14-21 Email instructions on how to access member … Continue reading The First 3 Months of Association New-Member Onboarding