What is Premium Support?
Premium Support is a paid support offering designed for GrowthZone users that require a dedicated point of contact and a more customized support option.
Working With Your Dedicated Support Manager
As a Premium Support customer, you are assigned a Support Manager. Support Managers are trusted technical advisors that focus on your operational success using the GrowthZone platform.
Your dedicated Support Manager supports and guides you in the following ways:
Assists you with transitioning to Premium Support
Advises on best practices for using GrowthZone software
Consults on leveraging new feature functionality
Works with you directly on support tickets
Assured Support
Premium Support tickets are categorized according to our standard priority levels. Premium Support accounts will take further priority within these levels.
Premium Support is staffed 8 am – 5 pm Central, Monday-Friday.
What is the Cost?
$475/month with an annual contract commitment