Case Study: National Indian Council on Aging

National Indian Council on Aging
Albuquerque, NM
Cheryl Archibald, Executive Assistant

For over 40 years, the NICOA has provided services as the nation’s foremost advocate for American Indian and Alaska Native Elders. A small staff manages the details while providing excellent customer service to over 2,400 members. In addition to their members, NICOA is a resource for 567 American Indian and Alaska Native tribes across the country and Alaska.

The Challenge
NICOA had a CRM platform that was complicated, expensive, and cluttered with more features than they needed. The system required a dedicated person to manage the software, and they didn’t have the administrative resources. The challenge was to simplify tasks specifically relating to managing member data, events, communications, and fundraising.

The Solution
“When considering association management software options, our priority checklist included: affordable, user-friendly, and customizable software,” said Cheryl Archibald, Executive Assistant at NICOA. “We looked at several vendors, and GrowthZone checked all of the boxes within our budget.”

NICOA staff experienced a smooth transition to GrowthZone with the assistance of an on-boarding pro who became extended staff throughout the process. The partnership continues with the ongoing support of GrowthZone customer service and training.

The Result
Members are noticing the improvements when registering for events and receiving invoices and receipts. The pre-set reports make it easy to provide valuable information for board decisions and daily operations.

According to Archibald: “We are really excited about all the capabilities of GrowthZone. I look forward to adding new features to streamline non-dues revenue, member retention, and growth.”

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GrowthZone is a true partner to us, so we feel kind of like a family with them. We feel like they are truly and honestly invested in our success—which means that they are invested in the success of our businesses…and that is something that’s going to keep us with GrowthZone for a very long time.

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Danah Abarr
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“I look forward to working with GrowthZone for years to come (never thought I would ever say that about an AMS).”

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Chris Studebaker
CEO, REALTOR® Association of the Fox Valley

“We are a small staff, and the GrowthZone platform allows us to do more in less time, so now we can exceed the expectations of our chapters and individual members.”

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Matt Levine
Association Management Consultant, American Subcontractors Association

“GrowthZone customer service is excellent. They were with us every step during the transition to a new payment processing system.”

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Angela Hubbard
Executive Director, NARI Metro DC

It makes keeping track of our membership and events a breeze! Everything is posted in real time, and it’s so much easier than working from a spreadsheet! And it syncs with our website, giving users an easy way to find our members, events and job openings.

Tiffany Brightwell
Tiffany Brightwell
President - ABC (Associated Builders & Contractors) North Alabama Chapter
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