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Find out how the Builders and Remodelers Association of Greater Ann Arbor (BRAG) was able to shift its focus to what matters most by switching to GrowthZone’s cloud-based platform and GrowthZone Pay. With this switch, BRAG gave its members greater flexibility and experienced a smooth transition process along the way.
It’s common for associations to run on a lean budget and a small staff that has to put in overtime to complete tedious tasks. This was the experience Andrea Sullivan and BRAG had, especially with payment processing and billing. After 10 years of using a different platform, BRAG switched to GrowthZone with the desire to provide an enhanced member experience.
BRAG’s members now have the flexibility to set up their monthly payment plans while choosing a date that works with their budget.
BRAG found a supportive team that listened to their issues and found tailored solutions that streamlined its daily workflow.
BRAG’s team was able to stop putting in overtime to run tedious tasks, especially for billing and payment processing.
BRAG was able to deliver a better, seamless member experience with easy access to resources.
Andrea Sullivan and her team at BRAG represent more than 394 local professionals and businesses in the home building industry. Like many other associations, BRAG was working with limited resources. Small teams often carry heavy burdens, such as working overtime just to keep up with day-to-day operations, especially when it comes to time-consuming and tedious billing and payment processing.
While finding a more efficient payment processing tool was critical to Andrea and BRAG, they wanted to go beyond this with their new platform and find one that also delivered an excellent member experience. She found that balance in GrowthZone.
The transition from their old software, which they had used for a decade, initially felt daunting. "I was hesitant at first transitioning to a new membership software," Andrea admitted. But she quickly discovered the GrowthZone difference. The GrowthZone team stepped in as technical support as well as partners who genuinely cared. GrowthZone listened to BRAG's specific challenges, found solutions that streamlined their processes, and guided them through every step. By implementing GrowthZone’s cloud-based platform and GrowthZone Pay, they finally had a system designed to move their association forward rather than holding it back.
The impact was transformative for the BRAG team and the members they serve. The new system streamlined processes that used to eat up valuable hours, giving Andrea the confidence and knowledge to manage future transactions on her own.
"GrowthZone Pay gives us the ability to auto-charge stored card/bank accounts and automatically create deposits when the money hits the bank," Andrea explained. But beyond the efficiency, it brought a human touch to their finances. Members now have the flexibility to set up monthly payment plans on dates that work for their budgets. The result is smoother operations and a happier team.
Andrea Sullivan
Builders and Remodelers Association of Greater Ann Arbor
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Discover the ease of association management with GrowthZone. Explore our solutions and find one that fits your needs today.