Greater Houston LGBTQ+ Chamber of Commerce Improved Processes

Since starting operations in 2016, the Greater Houston LGBTQ+ Chamber of Commerce has continued to grow and expand its services. The chamber realized it needed membership management software that improved processes and better supported its growth. This led to the decision to switch from ChamberMaster to the robust GrowthZone AMS Chamber Edition, which improved member services and much more.

Greater Houston LGBTQ+ Chamber of Commerce improved membership management

Modern Software that Supported Growth

As the Greater Houston LGBTQ+ Chamber of Commerce expanded its programs and services, it needed software that could grow with the chamber. Moving to GrowthZone AMS Chamber Edition provided a more dynamic system designed to support stronger engagement and long-term scalability.

Improved Management

The improved membership directory and business categories make it easier for members to connect with each other, providing more opportunities to build relationships within the chamber.

Simplified Billing

With GZ Pay, the chamber successfully automated its monthly membership billing. Subscription-based payment plans have become more popular with members while reducing manual work.

Improved Member Portal

The redesigned website and member portal provide a more polished and modern experience that better reflects the chamber's brand and offers easier access to the directory and other tools.

Member Engagement

Features like accessible "hot deals" listings and shareable member profiles make it easier for members to promote their businesses, generate referrals, and build meaningful business connections.

The Challenge

When the Greater Houston LGBTQ+ Chamber of Commerce launched in 2016, ChamberMaster provided the tools the chamber needed to get started. However, since then, the chamber has rapidly grown and expanded its services to provide opportunities for accelerated economic growth, education, networking, collaboration and partnerships, leadership development, and advocacy efforts.

With this growth came the need for a more dynamic software that could better support member engagement, marketing efforts, and streamlined operations.

Chamber Treasurer Corey Allen used his years of experience in auditing and accounting to evaluate the chamber's technology and move to a system that could keep pace with the chamber's expanding programs while offering a more intuitive experience for staff and members.

"We have a successful marketing team, and we needed a website and membership portal to match," Corey said.

The Solution

After reviewing the options, the chamber chose to transition to GrowthZone AMS Chamber Edition. It offered a redesigned website and member portal as well as advanced tools for member management and engagement.

The upgraded membership directory allowed businesses to be categorized more efficiently, which makes it easier for members to connect and collaborate. Expanded member profiles and the ability for corporate partners to list multiple locations also provided visibility for larger organizations.

GrowthZone AMS also introduced improved promotional tools like more accessible "hot deals" listings and enhanced opportunities for members to showcase their businesses. With the ability to easily share profiles, contact information, and social media links, members could better promote their businesses while building stronger connections within the community.

Operational improvements were just as important for the chamber. With support from GrowthZone's transition team, the chamber implemented automated monthly billing through GZ Pay. Subscription-based membership payments quickly became a popular option for members while significantly simplifying internal processes.

The Results

The transition to GrowthZone AMS was smooth and collaborative. The chamber had full support from the GrowthZone team throughout the entire process.

Today, the chamber benefits from software that better reflects the professionalism and energy of its growing organization. "Our members and staff like the new look and ease of navigation with the new platform and website. They absolutely love the new directory and business categories, which streamlines finding other members to do business with," Corey said.

Staff members have seen improvements in efficiency and usability, while member management is more streamlined. "Member management is even easier because the membership directory is enhanced with business categories," Corey said. Billing processes are also automated, and the software provides more opportunities for members to promote their businesses and generate referrals.

For the Greater Houston LGBTQ+ Chamber of Commerce, GrowthZone AMS provided more than an upgrade. It also provided the tools needed to support a thriving and connected community.

With the GrowthZone transition team’s assistance, we successfully automated our billing, which has been a significant process improvement.

Corey Allen

Treasurer

Greater Houston LGBTQ+ Chamber of Commerce

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