Premium Support Service

What is Premium Support?

Premium Support is a paid support offering designed for GrowthZone users who require a dedicated point of contact and a more customized support option.

Working With Your Dedicated Support Manager

As a Premium Support customer, you are assigned a Support Manager. Support Managers are trusted technical advisors who focus on your operational success using the GrowthZone platform.

Your dedicated Support Manager supports and guides you in the following ways:

   Assists you with transitioning to Premium Support

   Advises on best practices for using GrowthZone software

   Consults on leveraging new feature functionality

   Works with you directly on support tickets

Assured Support

Premium Support tickets are categorized according to our standard priority levels. Premium Support accounts will take further priority within these levels.

Premium Support is staffed 8 am – 5 pm Central, Monday-Friday.