GrowthZone Case Study - McDowell Chamber of Commerce

Case Study: McDowell Chamber of Commerce

McDowell Chamber of Commerce
Marion, NC
Kimberly Effler, Office Manager

A Customer’s Praise of the GrowthZone ChamberMaster Engagement Team

The McDowell Chamber of Commerce has been using GrowthZone’s ChamberMaster membership management software since 2015. Office Manager, Kimberly Effler, recently worked with our Engagement Team to hone her skills within the software and implement membership auto payments.

Here’s what Kim has to say about her experience:

The Challenge
I am a new ChamberMaster user. Our Chamber has increased its focus on dues retention, and we knew capturing automatic payments would add value to our Chamber.

The Process
We scheduled a call with Melissa and Mia (GrowthZone/ChamberMaster Engagement Managers), who provided me with incredible service. The call was professional and productive. We accomplished several tasks, including sending a mass email to our membership, as well as report viewing.

The Results
I expected to learn automatic payment set up and received much more.
Additionally, the ladies were conversational and very patient as I learned the processes. I am very pleased with the level of service and compassion received. I look forward to talking with Melissa and Mia again. Thank you for reaching out to me. I appreciate all that you do. 

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“I look forward to working with GrowthZone for years to come (never thought I would ever say that about an AMS).”

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Chris Studebaker
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“We are a small staff, and the GrowthZone platform allows us to do more in less time, so now we can exceed the expectations of our chapters and individual members.”

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Matt Levine
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“GrowthZone customer service is excellent. They were with us every step during the transition to a new payment processing system.”

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Angela Hubbard
Executive Director, NARI Metro DC

It makes keeping track of our membership and events a breeze! Everything is posted in real time, and it’s so much easier than working from a spreadsheet! And it syncs with our website, giving users an easy way to find our members, events and job openings.

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Tiffany Brightwell
President - ABC (Associated Builders & Contractors) North Alabama Chapter
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