Case Study: Madison Area Builders Association

Madison Area Builders Association
Madison, WI
Amber Schroeder, Executive Director

The Madison Area Builders Association has one simple goal: to promote its members by creating a one-stop shop for home building and remodeling resources. But keeping a diverse and growing group of more than 500 builders, remodelers, contractors, banks, and tradespeople informed and connected had proven to be an enormous task.

Using an antiquated database, the Association was unable to generate mailing lists, pull member lists, or even create simple reports without the help of someone well versed in writing code. The association was also limited because its database was not able to interact with its own website.

The time had come to take action. Knowing something had to be done to better serve its members, the Association looked to its technology partner for recommendations. An initial list of nearly fifty solution providers was generated. The Association then created a matrix of nearly 40 criteria that were important to have in its new solution and started checking boxes for each provider.

In the end, a clear winner emerged from the pack by hitting nearly all criteria that was established. That provider was GrowthZone. After a lengthy phone interview and some tough questions, the Association knew it had found the solution.

However, there were still concerns about the conversion process. “We were certain GrowthZone was the right solution for us, but you always wonder how smoothly the transition will really be,” said Schroeder. “During implementation, transfer of data was easy – we were charged a flat fee and everything was taken care of with any issues resolved quickly. The whole process could not have gone smoother.”

Since implementing the GrowthZone member management system, the Association has heard only positive feedback from its members, who are now able to register for events, update their information and more in just minutes.

“We can now see how our members interact with us and use that information as a retention tool,” added Schroeder. “For example, we track referrals so we can tell members how many times we’ve referred them to potential customers.”

Because GrowthZone syncs with the Association’s website, users have an easy way to find members, events, and other important information. Through GrowthZone’s directory function, small contractors and builders are able to have a web presence without having to incur the cost of creating their own site.

Reports are now easy to generate, and mailing lists and emails can be created with just a few clicks. Staff members have become more efficient by not having to duplicate their efforts since information is entered only once.

“GrowthZone is very intuitive,” said Schroeder. “So much so that we didn’t need a lot of training to be able to hit the ground running. And the customer service is incredible because they do what they say. I give them an A+.”

Switching to GrowthZone is a decision that has paid huge dividends for the Madison Area Builders Association. The Association pays less per month than their previous solution but can accomplish much more. It also saves by not having to pay an annual subscription fee.

The biggest benefit? GrowthZone is cloud-based, meaning data can be accessed anytime, anywhere, without needing to be on an office computer.

According to Schroeder: “I would recommend GrowthZone to anyone wanting to gain efficiencies for their association. I wish we had made this decision sooner.”

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GrowthZone is a true partner to us, so we feel kind of like a family with them. We feel like they are truly and honestly invested in our success—which means that they are invested in the success of our businesses…and that is something that’s going to keep us with GrowthZone for a very long time.

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Danah Abarr
Executive Director - South Lake Union Chamber of Commerce

“I look forward to working with GrowthZone for years to come (never thought I would ever say that about an AMS).”

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Chris Studebaker
CEO, REALTOR® Association of the Fox Valley

“We are a small staff, and the GrowthZone platform allows us to do more in less time, so now we can exceed the expectations of our chapters and individual members.”

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Matt Levine
Association Management Consultant, American Subcontractors Association

“GrowthZone customer service is excellent. They were with us every step during the transition to a new payment processing system.”

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Angela Hubbard
Executive Director, NARI Metro DC

It makes keeping track of our membership and events a breeze! Everything is posted in real time, and it’s so much easier than working from a spreadsheet! And it syncs with our website, giving users an easy way to find our members, events and job openings.

Tiffany Brightwell
Tiffany Brightwell
President - ABC (Associated Builders & Contractors) North Alabama Chapter
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