FAQs – Alternate Payment Gateway Fee

[Notice to our customers who currently use Authorize, Heartland, AffiniPay, Bambora, or Paypal for credit card processing needs.]

To Our Valued Customers:

There have been questions about the alternate payment gateway fee that was implemented recently, and not everyone may have received the notices we sent prior to November 1st. We completely understand how this can be frustrating.

Although we do our best to keep abreast of the staff changes that happen with our customers, we do not always have the most up-to-date contact information. We are appreciative of your patience with us while we update our records. Please review the FAQs below for further information.

The FAQs

What is this alternate payment gateway fee on my invoice?

While we strive to manage costs wherever possible, we found it necessary to implement an alternate payment gateway fee for those customers that are using a third-party payment gateway (e.g., Authorize, Heartland, AffiniPay, Bambora (formerly known as Beanstream), PayPal).

The fee will allow us to cover the ongoing costs to support third-party processors, including the maintenance required for the related functionality and reporting within the GrowthZone/ChamberMaster/MemberZone software.

I do not have a third-party payment gateway — why did I receive a charge?

First off, we apologize for the inconvenience. If you were incorrectly charged, please notify our Accounting department at GZAccounting@growthzone.com to remove the incorrect amount and refund any portion that was paid.

We have a third-party payment gateway — what are my options to eliminate the fee?

We provide an integrated payment processor option, GrowthZone Pay, with all of our software subscriptions that eliminates the additional fee. Because this processor is integrated, we have internal cost savings, which allows us to pass those savings on to our customers.

Why Switch to GrowthZone Pay?

In most cases, customers who have switched to GrowthZone Pay have saved money with the competitive rates. And, because it’s integrated into the software, the time savings are a huge benefit. Learn more about GrowthZone Pay benefits here »

What are the GrowthZone Pay rates?

There are multiple variables that factor into the rates, so we recommend speaking with a GrowthZone Engagement Team specialist who can review your statements and provide you with a comparison. To start the rate comparison process, you can email three months of your current payment processor statements to ceara.bass@growthzone.com. After we receive your statements, our Manager of Customer Engagement, Ce’ara Bass, will process your request and provide you with the next steps.

How do I request a cost-savings analysis?

To kick off the process, all we need is your last three months of statements from your current payment processor. Email the statements to ceara.bass@growthzone.com. After we receive the statements, our Manager of Customer Engagement, Ce’ara Bass, will process your request and provide you with the next steps.

What are the steps after I request a cost-savings analysis?

After we receive your last three statements, we will send you a reply confirming they were received. We will reach out again within approx. two to four business days with the cost savings analysis.

How do I switch to GrowthZone Pay?

If you are ready to switch to GrowthZone Pay, please send your request to engagement@growthzone.com, and we will reach out to you to schedule a meeting. Due to overwhelming interest to switch to GrowthZone Pay, our team is working hard to process your requests. We are addressing those that have come in first and will get to your request as quickly as possible. Thank you for your patience.

How can GrowthZone Pay save time?

Join us live to see GrowthZone Pay in action. Our upcoming webinars are for people who want to learn how GrowthZone Pay payment processing integrates seamlessly with your software, saving you time.

ChamberMaster & Member Zone Users: December 1st Webinar Registration »

GrowthZone Users: December 7th Webinar Registration »

We thank you for being loyal customers of ours and truly value our continued partnership as we diligently strive to help your organization grow and become more successful using our products.

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