In the last installment of the Difficult People blog series, we explore the last of the 16 techniques for managing your emotions when defusing uncomfortable situations with co-workers, members, and board members.
Different people have different triggers and responses to those triggers. Staying adaptable will help you save energy and avoid stress.
KNOW WHEN TO ESCALATE
As a last resort, approach your manager about the situation. Be prepared to list the techniques you’ve tried in an effort to diffuse the situation. And stress the fact that this is not the way you wanted to handle it, but you’ve got nothing else to try.
VALIDATE YOUR EMOTIONS
It’s healthy to talk to someone confidentially about what you’re feeling after dealing with a difficult person. Going for a walk or taking time to connect with a friend or loved one can help diffuse some of your frustration. Don’t forget to give yourself a pat on the back. You deserve it.
PICK YOUR BATTLES
Not every difference in opinion needs to turn into a confrontation. Ask yourself if the situation is truly worth pursuing.
You’re more in control than you think. You can’t change people. But you can change the way you deal with situations that involve difficult people. Keep these tips in mind. Use the techniques that work for you and you’ll find yourself ready to handle whatever is thrown your way.